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#1 2020-11-12 12:12:40

Sumith kumar garg
Member
Registered: 2020-11-09
Posts: 9

Thirdlight Image interface support

Hi team,

This request is in regards with Images interface for the file from thirdlight to BazaarVoice via ESB for Matalan client. Currently ESB is facing one production issue for which we are looking for thirdlight support contact so that the issue can be explained in detail. Can you please drop us a mail to "Sumith.kumar-garg@capgemini.com" and "janardhan.vuruvakili@capgemini.com" so that we can communicate over the email and take this further. Expecting for a quick response.

Thanks,
Sumith

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#2 2020-11-13 10:21:01

Sumith kumar garg
Member
Registered: 2020-11-09
Posts: 9

Re: Thirdlight Image interface support

Hi team,

Any update on this. Can you please consider this on priority.

Thanks,
Sumith

Offline

#3 2020-11-13 18:57:13

Sumith kumar garg
Member
Registered: 2020-11-09
Posts: 9

Re: Thirdlight Image interface support

Hi team,

Can we please look into this on priority. This issue is recurring for quite a long time now. Looking for a quicker response.

Thanks,
Sumith

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#4 2020-11-16 12:55:07

steve
Third Light Staff
Registered: 2013-06-06
Posts: 92

Re: Thirdlight Image interface support

Hi Sumith,

The Third Light software provides an API to allow system integrators to connect our products with those from other vendors but we have not had any involvement in the BazaarVoice project and did not know of its existence until you mentioned it.

If there is a particular method from our API you are having difficult with, please place a sample JSON request/response here. We can't offer programming advice through our support service but will attempt to help with API related questions on this forum on a best efforts basis.

If your question relates to the use of Third Light software through its web interface on a browser, feel free to continue the discussion on the support ticket you previously opened. In both cases, please be aware that we have no knowledge of the other system and would need worked examples that relate purely to errors generated from Third Light software.

Best Regards,
Steve

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#5 2020-11-17 09:55:24

Sumith kumar garg
Member
Registered: 2020-11-09
Posts: 9

Re: Thirdlight Image interface support

Hi team,

Apologies, that was typo. Please consider below request,

This request is in regards with Images interface for the file from thirdlight to SHIFT via ESB for Matalan client. Currently ESB is facing one production issue for which we are looking for thirdlight support contact so that the issue can be explained in detail. Can you please drop us a mail to "Sumith.kumar-garg@capgemini.com" and "janardhan.vuruvakili@capgemini.com" so that we can communicate over the email and take this further. Expecting for a quick response.

Thanks,
Sumith

Offline

#6 2020-11-17 11:01:27

steve
Third Light Staff
Registered: 2013-06-06
Posts: 92

Re: Thirdlight Image interface support

Hi Sumith,

Please see my reply above (Monday 16th Nov 12:55). We have also responded through the existing support ticket.

Best Regards,
Steve

Offline

#7 2020-11-17 17:16:43

Sumith kumar garg
Member
Registered: 2020-11-09
Posts: 9

Re: Thirdlight Image interface support

Hi team,

Please find below one of the JSON request ESB could capture from logs,

JSON 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Thanks,
Sumith

Offline

#8 2020-11-17 17:46:51

dominic
Third Light Staff
Registered: 2013-06-06
Posts: 96

Re: Thirdlight Image interface support

Hi Sumith,

What you have posted is not an IMS API request or response, but relates to some other application.

Please post the IMS API request you are making (minus session ID), the IMS API response you receive, and the response that you expect to receive.

Kind regards,

Dominic

Offline

#9 2020-11-18 09:46:24

Sumith kumar garg
Member
Registered: 2020-11-09
Posts: 9

Re: Thirdlight Image interface support

Hi Dominic,

ESB is not capturing any JSON request in our logs as it is a API call to thirdlight exposed to ESB to get the Images. Please find below the URL ESB hits to get the Images. Let us know for any further information required.

https://matalan.thirdlight.com/api.json.tlx?

Thanks,
Sumith

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#10 2020-11-18 09:53:35

dominic
Third Light Staff
Registered: 2013-06-06
Posts: 96

Re: Thirdlight Image interface support

Hi Sumith,

The relevant part is the payload sent to and returned from that endpoint - all IMS API requests will use the endpoint you mention.

Dominic

Offline

#11 2020-11-18 11:18:28

Sumith kumar garg
Member
Registered: 2020-11-09
Posts: 9

Re: Thirdlight Image interface support

Hi Dominic,

Below is the end to end flow for Images interface,
   
1) The first API call is to authenticate with Thirdlight(getSessionID)
2) The second API call receives a list of image IDs from Thirdlight for images that do not have the 'flex' attribute attached(getAssetIds)
3) The next API call is to get the image URLs for the image ids received in call 2(getMultiLink)
4) The next API call is to SHIFT for them to get the physical images downloaded that were received in step 3
5) The next API call is to SHIFT again to associate the images to products - this should take the image urls from step 3 and extract the 'S' code from the image name and try to make the association to that product
6) The final API call is back to Thirdlight to add the 'flex' tag to the images so they are not selected for the next run(setMetaData)

Thanks,
Sumith

Offline

#12 2020-11-18 20:09:36

dominic
Third Light Staff
Registered: 2013-06-06
Posts: 96

Re: Thirdlight Image interface support

Hi Sumith,

Which of those steps - and what exact request and response - is not returning what you expect?

Dominic

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#13 2020-11-19 11:43:49

Sumith kumar garg
Member
Registered: 2020-11-09
Posts: 9

Re: Thirdlight Image interface support

Hi Dominic,

The failure is happening in either step 4 or step 5, mostly at step 5 while associating Images to Products as there is no assetID found while associating.

Thanks,
Sumith

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#14 2020-11-19 12:33:27

dominic
Third Light Staff
Registered: 2013-06-06
Posts: 96

Re: Thirdlight Image interface support

Hi Sumith,

Can you give an example of a file that exists in the IMS site, but is not returned (and the search/query you are performing to attempt to find it?)

Dominic

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#15 2020-11-20 11:55:07

Sumith kumar garg
Member
Registered: 2020-11-09
Posts: 9

Re: Thirdlight Image interface support

Hi Dominic,

ESB doesn't keep a track of the files as it is a API call to thirdlight. And we use webMethods designer(Middleware tool) to develop the logic using mapping sheet to check for mandatory fields as per customer requirement.

Thanks,
Sumith

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